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Return and Refund Policy
At Papillon, your satisfaction is our utmost priority. If, for any reason, you are not completely satisfied with your purchase, we're here to assist you.
Returns
- You have 30 days from the date of purchase to initiate a return.
- To be eligible for a return, the item must be unused and in the same condition as you received it. It must also be in the original packaging.
- To begin the return process, please contact our customer support team. We’ll guide you through the steps.
Refunds
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within a specified number of days.
Exchanges
If you receive a defective or damaged item, please contact us promptly to arrange for an exchange. We will provide a replacement as soon as possible.
Shipping
Return shipping costs are the responsibility of the customer, except in cases of defective or damaged products.
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us. Your satisfaction is our priority, and we’re here to ensure your experience with Papillon is nothing short of exceptional.